Royal Wolverhampton NHS Trust

Penn Manor Medical Centre

Manor Road, Wolverhampton,

Telephone: 01902 575142
  • Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
Practice Charter

Practice Charter

We aim to provide the best healthcare we can in the community within the available resources.    

We aim to ensure that:

You will be received courteously and be able to identify all staff by name.

We will endeavour to see you within 30 minutes of your appointment time.

If unforeseen circumstances delay your appointment, you will be given a reason for the delay.

We will acknowledge your religious and cultural beliefs.

We aim to be able to offer appointments with a doctor every working day. To achieve this, some appointments will not be booked until the same day.

For medical emergencies, a service will be available, although you may not be able to see the doctor of your choice.

The practice will not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability, medical condition or marital status.

Your commitment to us:

Co-operating in your medical care by keeping to the agreed treatment plan.

Advising us if you change your name or home address and enquiring if you may be registered as our patient from your new address.

Giving us 24 hours notice if you cannot keep your appointment, enabling us to offer you another appointment, and offer your cancellation to another patient.

When arranging a home visit, or booking an appointment, please inform us if the patient is temporarily residing at an address other than their own.

Observing our No Smoking Policy.

We do not tolerate violent or abusive behaviour. Patients who display violent or abusive behaviour will be removed from this practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

If you feel we have not reached our standards, or would like to make any suggestions about our service, please put these comments in the suggestion box situated in the waiting room. 

If you have any problems or complaints, please address these to Helen Ryan, Practice Manager. 

Further written information regarding the complaints procedure is also available, please ask at reception.