Penn Manor Medical Practice
Google Map: Penn Manor Medical Practice
Main Number – 01902 575142
Emergency Number – 01902 575096
Fax – 01902 575078
Practice Compliments, Comments, Concerns and Complaints Procedure
If you wish to discuss the service you have received from the doctor or any of the staff working in this practice, please let us know. We follow a practice feedback procedure as part of The Royal Wolverhampton NHS Trust.
How to Compliment, Comment, Raise Concern or Complain
We would welcome all feedback from patients and families, however for any complaints or concerns we would like you to let us know as soon as possible. Please find below a few ways to feedback to us.
- Please collect a leaflet from reception entitled ‘Patient Feedback – A guide to making compliments, comments, concerns or complaints’. This will guide you through the processes and the people to contact.
- If you wish to compliment, comment, raise a concern or complaint directly with the Practice please contact the Practice Manager by email at firstname.lastname@example.org or by post at: Helen Ryan, Penn Manor Medical Centre, Manor Road, Penn Wolverhampton WV4 5PY
- If you wish to leave feedback or give a compliment please, complete a Friends and Family Test form and drop it in the box (situated in the Nurses waiting room) or go to the NHS Choices website and leave your comment there or collect a leaflet (as mentioned above) and complete the slip inside or advise reception or the Practice Manager directly.
Please ask at reception for a leaflet, Friends and Family Test forms or to leave your comment directly with them.
Thank you for taking the time to feedback to us, it is essential that we have this to improve all aspects of the healthcare we provide for you and your families.
To further patient care, the practice holds a register of all patients who are Carers. If you are a Carer, please let us know and we will add you to this register.